Dynamics 365 Commerce offers omnichannel e-commerce solution that allows you to build a website, connect physical and digital stores, track customer behaviours and requirements plus deliver personalised experiences. The system can also significantly improve your operations and resource management as well as gain holistic insights to upscale your business.
Commerce uses customer service tools to get a comprehensive view of the customer and respond to customer needs at all levels of engagement. These interactions are based on the customer's profile, history, and preferences that flow through physical and digital channels. With Commerce, you can support your employees in building lasting relationships through AI-based recommendations, ratings and reviews, customer insight and loyalty programs that increase brand attractiveness.
Dynamics 365 Commerce uses artificial intelligence (AI) and Machine Learning tools, which effectively improve sales and contribute to gaining a competitive edge.