Get an idea of various customer projects
MS POS has been engaged in many projects at small, medium-sized and large retail and catering businesses. Our installations ensure the daily, secure, trouble-free running of the many different processes within these companies. Since the company's foundation we have been able to successfully implement our solution models for the most diverse requirements at these customers and at many others - here we would like to present some examples:
Founded in Bonn in 2002, the Vapiano restaurant chain didn´t want a traditional waiting service but a creative point of sale system instead, based on an innovative cash register solution: Dynamics RMS. Upon entering the restaurant each guests is given a chip card with NFC technology (previously RFID technology), onto which the guest´s order for food and drinks are entered and stored. When customers leave the restaurant, they hand over their chip card at the central checkout. The customer´s orders are read and the total value is calculated. This is of course possible with all usual electronic cash payment types as well as the new method mobile payment.
For more than 12 years now almost all Vapiano branches around the globe are running with registers and terminals with the application software Microsoft Dynamics RMS - configured, customized, implemented and supported by MS POS.
Today, high level of flexibility and adjustments in various sub-projects brought up the restaurant system to a coherent and custom-tailored customer´s solution. The worldwide Microsoft Dynamics RMS then was expanded with additional modules such as inventory, orders, deliveries, store transfer, online ordering interface as well as a sophisticated recipe handling. Everyday processes are used finally in the new catering system by the introduction of standard hardware and software components such as mobile data acquisition devices, article tracking based on EAN and in-house production.
For years the focus has not only been IT innovation projects and developments, but also complying with a global standard (hardware and software) through central definition, management and control of all relevant processes. Here the IT-concept is a most thorough standardization on an international level, a multi OS support, a central management and release, as well as close collaboration with market-leaders in hardware manufacturing.
The various services, extended by 1st and 2nd level company's IT-support, currently accessible and active for 33 countries (24/7), the technical deployment and the support of the whole IT retail infrastructure are the technical base for the IT concept success.
Find more information on the website: www.vapiano.com
The HABA Group, located in Bad Rodach, has been one of the first German groups to introduce and use Microsoft Dynamics AX 2012 Solutions to give the right technical support their development. The requirements of all branches software (AX Retail Module) were very important and quite challenging. The system had to be integrated and future-oriented, on a nationwide scale, but also to be used from the head office as a central control hub point. A “On time and live on line queries for inventory possibility” was also required as well as vouchers handling. Further requirements for the Multi-Channel of AX were: online-shopping and picking up in the store, return of items in the store or return of items which were bought through the catalogue.
MS POS GmbH is qualified as a fund and full service provider (consulting, development, technology, support) with the fully integrated approach of the Microsoft AX retail POS Solution. Since 2014 each of the eight Haba branches are equipped with Microsoft AX retail by MS POS. Roll-out including technical retooling took place about two weeks.
In the subprojects, the Microsoft AX retail POS solution was custom-tailored on the customer's needs without significantly affecting the Microsoft core product in its release ability. Advanced sales documents, voucher handling or customer cards are additional points implemented by MS POS.
Find more information on the website: www.haba.de
“Barrique“ is a family wine business and catering business from Groß Lobke in Hannover. They installed the Microsoft Store Operations POS system "Out of the Box" in 2013.
They first started with a test installation where only sales items and customer master data were adopted; but then the new POS system quickly was fully integrated. Three features were convincing: Efficient configuration, easy handling, and centralized control of the branches. In between, the standard product has been extended by a wine “sales consultant” feature so that additional information about any wine (wine-growing region, ingredients, flavors, etc.) would be immediately available at the register, bringing individual consulting at any time at a glance, quickly and professionally.
Meanwhile 16 branches of the Barrique´s wine business are running with the support of MS POS.
Find more information on the website: www.barrique.com
Rimowa is a worldwide well-known brand for suitcases, located in Cologne, Germany and joined recently the LVMH group. In the ongoing project of harmonizing the systems throughout the brands the POS solution of CEGID was introduced also in the Rimowa stores. Approx. 85 own stores and 10 concession stores were shifted in a short period of time from local solutions to CEGID.
MS POS was here responsible for the design of the core system and the implementation and rollout of the 25 European stores. The stores are using normally one or two registers, a back-office PC and mobile IOS devices with the mobile POS App from Cegid for clientelling and as complementary cash registers. For the shops in Asia and north America local CEGID partners or offices helped to implement the legal requirements and to rollout the solution.
Rimowa is using almost all available modules of the Yourcegid Y2 solution: Product management, CRM, After sales, POS, Tax refund, Omni commerce, Retail administration as well as Intercompany. Rimowa is working on a 10 Server system with Microsoft SQL Server, Internet Information Server and APP load balancing. Also here MS POS helped in the implementation of the environment.
Also interfaces to the central RIMOWA ERP system and the ecommerce Platform were implemented. Special functionality like printing all over A5 receipts, serial number management, connecting to the Tax Refund platform and the integration of weather information through web services were delivered.
You can find more information about the company Rimowa under: www.rimowa.com
Since 2007 the well-known confectionery specialist Josef Manner & Comp AG of Austria has been using the Microsoft store operation POS system in all its stores. Connection to the ERP system was important to opt for RMS Microsoft Dynamics AX (Microsoft RMS is part of the Microsoft Dynamics products family) as well as ATM terminals integration.
For their high-pace stores, main benefit of the RMS is speed, ease of use and high reliability. Since then 8 branches are successfully running and the MS POS team is by their side supporting them.
Find more information on the website: www.manner.com
mobilezone - better be clever
mobilezone is the leading independent telecommunication provider in Switzerland. The company is offering in their over 120 shops all kind of mobile phones und contracts for mobile communication of the major Mobile communication provider in Switzerland. Smartphones can be bought also without any contract or abonnement. mobilezone has the policy to offer the biggest variety of mobile phones and contracts with the maximum of transparency so the customer can choose the best combination for his needs.
MS POS was involved in the project as a Microsoft retail specialist for Dynamics AX retail and full-service provider for retail systems. In the project the new Microsoft dynamics 365 ERP and retail/POS solution was implemented which is running completely in the Cloud. MS POS took over here the implementation of the retail module for the shops and provided the customisation and development for the retail/POS implementation. The cash registers are using the Cloud POS application of Microsoft which is running as a web based application without any installation on the machines. To implement all the requirements of mobilezone the project team hat to find new ways to use the POS application. The constructive and close cooperation between the customer and the project team delivered quite good results and approaches.
You can find more information about the company mobilezone under: www.mobilezone.ch
In 1946, the hotelier Merrill K. Guertin founded the Best Western cooperation, which at that time consisted of 67 independent hotels and set itself the goal of marketing under a common name. Best Western is now one of the world's largest hotel chains, with more than 4,200 hotels and 320,000 rooms in over 90 countries. All hotels operate exclusively as franchises - Best Western itself does not operate hotels.
The contact between MS POS and the Best Western Hotel in Wetzlar was made via the Progros purchasing company, where MS POS is listed as a certified partner in the exclusive supplier directory. Best Western was looking for a solution to systematically solve the handover of sales from the hotel bar in such a way that it reduces the extra work involved and keeps errors as low as possible. The aim was therefore to hand over the revenues directly from the cash register to the existing hotel software from Protel with a new solution approach. With the unTill® POS solution, MS POS was able to install the interface in such a way that all booked sales are now sent directly to the Protel PMS. Manual bookings and handwritten notes are now a thing of the past. Not only the employees benefit from the conversion, the guests receive the necessary documents directly in the evening and save themselves another trip to the reception to pick up the receipts there. Another advantage of the interface is the direct view and examination of individual bookings as well as the retrieval of additional guest information. The service staff are thus automatically informed, if bookings can be made in the room or the guest pays directly in the hotel bar. More information about the hotel group Best Western can be found at:
You can find more information about the Hotelgroup Best Western under: www.bestwestern.de
Under the management of a very experienced hospitality-couple there is the event-location "Vinotec” located between Karlsruhe and Pforzheim. The rooms are hipp, stylish and modern and situated in the basement of the building of company OTEC Präzisionsfinish GmbH in the industrial area of Straubenhardt.
For over twenty years the couple was leading a restaurant with high gourmet cuisine and top positions in announced food guides, before they decided to take the chance and start again with a completely new concept. Via newsletters, interested people are regularly informed about events such as e.g. kitchen parties, theme parties, cooking classes, wine tastings or seasonal menu evenings. But also private or business events can be celebrated in the VINOTEC´s rooms which are offering plenty of space for about 20 to 80 persons. Thus the variety of customer requests can be considered individually.
The diversity of these events implied using a POS system which can record the complete menu with various modifications of individual courts in direct and table sales, and which can manage the master data of the individual guests as well as of corporate clients. Traditional bon prints as well as invoice printouts in Din A 5 size should also be possible. To support the staff during events the graphic representation of the table layout plan was another "must". The complete management of all events, cooking classes, catering, theme party, private parties etc - should also be provided and managed with the same one system in a clear and transparent way.
Our POS software solution unTill® could convince in all above mentioned points and is now providing the VINOTEC´s events every day in a smooth and stress free way.
Find more information on the website: www.ruebenackers.de
Change of Scandinavia based in Denmark is one of the leading retailers for lingerie in northern Europe. Special styles and fitting combined with individual customer service were the keys for the remarkable growth of Change: In the meantime Change has app. 200 stores in app. 10 countries.
Streamlined and flexible processes in the headquarters and clienteling with the help of the IT application in the stores were the key factors when choosing a new ERP and POS system. Dynamics AX 2012 with POS gave change this global, overall view of the customer. MS POS implemented a special AX Modern POS version with a small footprint for the POS and the tablets used for clienteling. The advantage: together with the customer you can make visually the right choice on the tablet. Online information of available products in each store is supporting the customer experience together with the implementation of the desired omnichannel approaches ( Store, Internet, Click and Collect, Store Transfer aso.).
MS POS implemented the whole project including Rollout. The first successful implementation was done in the stores in Canada. In the meantime, all other countries have been continuously converted.
Find more information on the website: www.change.com
Top Hair is a service company in the hairdressing industry combining tradition and modernity. The company was founded in 1981 and its administrative headquarter is located in Augsburg (Germany). It employs 750 people in approximately 150 hairdressing salons. Since January 2012 the Top Hair company is using for eight „all4Hair“ pickup markets for hairdresser´s requirements a checkout solution based on RMS.
Top Hair uses a numerous discounts providing the customer either discounts or addition of articles. So, within the MS POS project, the automatic access of these discounts to make the payment was among the main requirements. The process had to be as easy and customer-friendly as possible. Therefore MS POS developed a discount-add-on which is able to identify seven different types of discount from a variety of combination and clearly recognizable on the checkout screen. Via a back office application these discounts can be defined and brought into a time-controlled action. A central headquarter database receives through a dedicated interface actual item-data from the SAP system and automatically synchronizes it with the funds of clients.
The project was implemented in close cooperation and with the technical support of bohmedv GmbH. The bohmedv GmbH is the company in charge of Top Hair IT needs.
Further information you will find on their website: shop.tophair.com
The Van der Valk Hotels & Restaurants is one of the largest dutch hotel chains and was founded in 1860 with a Café-opening in Voorschoten. Today the 4th generation of the family is managing the business consisting of app. 93 hotels. In Germany the Van der Valk Deutschland GmbH is managing 14 hotel locations. The Van der Valk Group is operating besides the hotels also restaurants, vacation houses and two indoor skiing resorts.
The hotels in Germany were using unTill® already since years without a central tool implementation. MS POS has created a common unTill® database template for all hotels and has implemented the central application and took over also the rollout of all components. The central webmanagement of unTill® allows to distribute new items and prices to all hotels and to centralize reporting. Now purchasing can be coordinated better, hotels can be compared and necessary actions can be taken in time.
MS POS took also over the 1st, 2nd and 3rd Level support for these hotels and will be also in future responsible for the development and customisation of the unTill® POS software and the implementation of new functionality and concepts so unTill® meets also in future the requirements and the development of Van der Valk.
Find more information about Van der Valk under: www.vandervalk.de
Holiday Inn hotels, with nearly 1350 hotels and approximately 250,000 beds worldwide, make up the largest share of IHG InterContinental Hotels Group PLC, a British company based in Denham, near London. In terms of the number of rooms, this is the largest hotel chain in the world. The majority of these hotels are run as franchises using the brand name and distribution system.
In Germany, the Holiday Inn Leipzig-Günthersdorf has become aware of MS POS and unTill® through a recommendation from the house Amadeus. Together with Amadeus and the PMS PRO hotel software, various projects have already been successfully implemented in the past. With the PMS PRO system already successfully implemented in several hotels, the Holiday Inn Leipzig-Günthersdorf decided in favour of the unTill® cash register system and a cooperation with MS POS. Using unTill®, bookings from the hotel bar and restaurant are now automatically transferred to the PMS PRO system. This process has been done manually to date and has always been a weak point.
In addition we installed the Orderman mobile devices, allowing staff in the service area to offer their guests an even faster and more professional service. Orders and invoices are booked directly at the table, thereby accelerating further processes in the preparation and provision of food and drinks. By connecting to stationary and mobile payment terminals, the amounts to be paid are transferred directly to the EC device and thus prevent typing errors and incorrect bookings.
In addition, MS POS manages the Holiday Inn Leipzig-Günthersdorf through 1st, 2nd and 3rd level support as well as in advising and implementing new requirements and concepts.
More information about the Holiday Inn can be found at: www.ihg.com
Since the opening its first branch in 2009, “Bona me”, the family owned restaurant, has been working with Microsoft Dynamics RMS POS system. What is the concept like? Guests are welcomed in a modern and relaxed atmosphere and spoiled with a freshly prepared Turkish -Kurdish high quality cuisine. They are using a simple though creative sale system: upon entering the restaurant, each guest is given a chip card (RFID technology), on which they book their orders for food and drinks at the different kitchen stations. These orders are entered and stored on their chip card. When customers leave the restaurant they hand over their chip card at the central check out and their consumptions are then shown and booked out.
Furthermore MS POS and “Bona Me” designed together the kitchen terminals, and each one of those is designed to work with its own pager station. That means no annoying delays any more. As per today, additionally to the first restaurant in Cologne Rheinauhafen (the „new area of Cologne”) there are further restaurants in Cologne-Deutz, in Aachen and in Hamburg. Meanwhile the owner´s ideas and concept is so successful that additional restaurant openings are planned and the system implementation will in future also be realized with MS POS.
Find more information on the website: www.bona-me.de
With its 170 points of sale of which 60 are their own branches, Sferis Sp. z.o.o.t is one of the largest chains in Poland that offers electronic devices, computers, household appliances and much more. Sferis was founded in 1992, is a member of the action group since 2007 and is listed as well on the stock market. About 27,000 orders are processed each month.
Sferis was one of the first customers in Europe, who has decided to use the Microsoft ERP solution Dynamics AX 2009 with retail and POS module.
At that time the “I&B consulting” - now “MS POS Poland” – was selected as a partner based on their experience in retail and their AX expertise. A team of 12 experts helped Sferis with the introduction of Dynamics AX in finance, sales and purchasing, warehousing and retail.
In a very short project period a central reporting system, the access of field staff through the Dynamics Enterprise Portal and interfaces to third party systems have been implemented.
Find more information on the website: www.sferis.pl
In addition to the above described customer projects since a few years MS POS is also active within the traditional retail industry especially with Microsoft Dynamics AX for retail. As external consultant, IT-expert and classical contractor the MS POS team is bringing a significant its expertise.
Therefore well-established consulting companies, department stores and retail chains are now benefiting from that know-how. It may concern access to EC cash systems, or offline checkout concepts with mass data, or traditional creation of requirement documents (FRD), or technical documents (TDD) as well as functional design documents (FDD).
Many years of experience, and the extensive, detailed know-how of the food service industry, the publishing industry, the petroleum industry, the fashion and tourist area, beauty and lifestyle make the MS POS Team the right partner to provide the right solution.