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Service

Everything from a single source

Microsoft Dynamics AX/365, YourCegid Retail Y2 and unTill® are software solutions that enable you to promote all processes within your business. MS POS offers not only optimal consulting, but its portfolio is also rounded off by comprehensive services in software development, support and hardware with outsourcing offers.

Consulting

Service: Consulting

The basis is the proven project method “Sure Step”: a technology developed by Microsoft implementation method that supports the introduction, optimization and upgrade of Microsoft Dynamics solutions. Software projects are structured into individual process sections: diagnostic, analysis, conception & design, development & testing, implementation and start up.

 
What does this mean for the customer?
  • maximum security and transparency
  • timing and budget planning as required
  • project risks for partners and customers are reduced
  • high control about efficiency and success of the project
  • a close cooperation, communication and coordination in ongoing projects
  • a complete interlocking and uniform documentation of processes
  • scalability to any size of business
  • customization on each type of project – local or global – centralized or decentralized

Software-Development

Service: Softwareentwicklung
  • many years of experience in the connection and integration of third party systems
  • implementation of individual developments with particular attention to the update and release capability
  • current programming and constant technological development

Support

Service: Support
  • our MS POS Hotline is your first point of contact for support requests
  • we guarantee direct support from our own employees and rely not quite deliberately to external call centers with expensive hotline numbers
 
Our services at a glance:
  • 18/7/365
  • multilingual
  • ticket system Sysaid
  • incident management
  • problem management
  • change management
  • knowledge database
  • asset management / monitoring your infrastructure,components, interfaces
  • basically we offer every customer optional a service contract

Hardware Outsourcing

We can also be a part of you …
Service: Hardware

You want a partner at your side who completely takes care of your IT? We do not only supply hardware – we assume on request like the management and maintenance. We are not just a service provider, but the co-worker who sits together with you at the table and will advise and support you as an internal IT department.